Nomio is a digital service for international students, applicants and their families. It helps users prepare for admission and relocation to Russia, understand documents, housing, healthcare, study, work and everyday life.

Nomio uses AI, but it is built around specialised scenarios, questionnaires and a knowledge base focused on the real needs of international students in Russia. For personalised services, the final result is also reviewed by a Nomio specialist before it is sent to the user.

Nomio can help compare universities and cities, prepare for travel, plan a route from the airport, review a document checklist, choose insurance and housing, organise study, assess a student’s work options and involve a human coordinator in more complex situations.

Nomio’s main functions, materials and support are available in Russian, English and French. The language can be selected when the bot is first opened and changed later in the profile.

You can use Nomio from any country where you have internet access and Telegram. The service is designed mainly for people preparing to study, relocate, live or work in Russia. A full web version is also being developed so that key Nomio services will not depend only on access to Telegram.

Personalised Basic materials are reviewed by a Nomio moderator. The moderator checks the structure, logic, links, addresses, prices, deadlines and whether the recommendations match the user’s answers. Regular AI replies in an open chat are generated automatically and are not manually reviewed before every message.

Telegram allows Nomio to identify the user, keep the history of requests, send documents and reminders, and connect the user with a coordinator. At launch, a Telegram account is required for most services. The website is used as a service catalogue, information centre and a separate purchase channel for selected products. Full access to all functions through the website alone is not yet available.

Yes. A full web version is already in development. It will allow users to access key Nomio functions through a browser, including their profile, purchased services, personalised materials, order history and selected AI tools. This will make the service easier to use when Telegram is inconvenient or temporarily unavailable.

Personalised PDF materials are sent in Telegram and also to the confirmed email address. This means the final document does not depend on a single delivery channel. If Telegram is temporarily unavailable, contact Nomio support by email. After the order and identity are verified, we will help restore access to the result.

Contact support and provide the email address used for payment and the order number, if available. After verification, we will help connect the active service to the new account. Do not purchase the package again before contacting support.

The main profile information can be viewed and edited in the bot. Before Nomio uses saved data in a personalised questionnaire, the user will be asked to confirm or correct it.

Nomio offers free materials on arrival preparation, documents, health, practical Russian, housing, work and university preparation. They contain general rules, checklists and basic recommendations that are useful for most international students.

A free guide can be requested through the relevant button on the website or in the Telegram bot. No payment details or bank card are required.

The main format is PDF. It can be opened on a phone, saved for offline use and forwarded to family members. In some cases, the bot may also send a short checklist or links to related materials.

Yes. Each document includes a version and an update date. When important rules, services or procedures change, Nomio publishes a new edition.

Free is a general material without personalisation. Basic is a personalised result based on the user’s questionnaire, Nomio’s knowledge base, AI analysis and moderator review. Plus includes extended assistance, additional checks, communication and specialist support. Concierge provides individual coordination of a complex case, sometimes with partners or in-person support. The exact scope is always shown in the description of the specific service.

After payment is confirmed, the bot asks the user to complete a questionnaire for the selected service. The answers are analysed together with Nomio’s approved base material. AI prepares a personalised draft, which is then reviewed by a moderator. The user receives an individual plan with priorities, options, risks, tables and next steps rather than a copy of the free guide.

Yes. Personalised Basic materials are not sent immediately after AI generation. Preparation usually takes up to 12 hours after the questionnaire has been completed and all required information has been provided. The time starts from completion of the questionnaire, not from payment. For urgent Start Basic cases, when the user is already travelling or at the airport, a short operational plan may be prepared first.

The main result is provided as a PDF and sent in Telegram and to the confirmed delivery email. Depending on the service, the user may also receive tables, checklists, routes, message templates and lists of organisations.

One correction of a factual error or a mismatch with the completed questionnaire is included in a Basic package. It is recommended to report the issue within five calendar days after receiving the document. If the user changes the original circumstances after the result has been prepared — for example, chooses another city or university — a new service or a separate revision may be required.

Yes. The payer and the service recipient may be different people. When placing the order, it is necessary to indicate who will receive the service. An adult recipient accepts the required documents and gives consent to the processing of their own personal data independently.

Services of independent organisations — such as an insurer, clinic, notary, translator, real estate agent or transport company — are usually paid directly by the user. After one stage is completed, the next package can be purchased. For example, Pre-Arrival Basic may be followed by Start Basic, and after arrival by Documents Basic.

Yes. Pre-Arrival Basic takes into account the user’s education, interests, budget, preferred study language, climate, cost of living and long-term plans. The result may include a comparison of cities and universities, a shortlist, a risk map and an action plan for the next few months.

A Basic package provides a document map, a list of questions and message templates. Application Plus includes deeper support with the application and communication. Pre-Arrival Concierge may include drafting letters and a CV, a working translation of an agreed volume of documents, monitoring the stages and communicating with the university on the user’s behalf. The invitation itself is issued by the competent authority following a request from the educational organisation; Nomio helps monitor the process but does not issue invitations.

Pre-Arrival Basic is a personalised analytical guide and admission plan. Application Plus provides practical support with preparing and following up the application. Pre-Arrival Concierge includes a personal coordinator who helps manage the agreed case, prepare communication and monitor the stages until the user moves on to arrival services.

Yes. The personalised result will reflect the current stage: waiting for a decision, receiving an invitation, preparing a visa, confirming accommodation or preparing for travel. Steps that have already been completed will not need to be repeated.

Yes. Start Basic helps review travel preparation, documents, communication, money, transport, accommodation and the first mandatory actions. The result is built around the specific city, university, arrival time and place of residence.

The user provides the arrival point, destination address, time, amount of luggage, available payment methods and preferred transport. Nomio can prepare several routes with estimated cost, duration, transfers, advantages and a backup option. Night arrival, children, heavy luggage, lack of mobile connection and mobility restrictions can also be taken into account.

Yes. The personalised plan may include communication options, steps to take without internet access, safe payment methods, currency exchange guidance, nearby shops and places to eat. Nomio explains the process but does not accept the user’s money for exchange or transfer.

Yes. Airport meeting and transfer coordination can be arranged under Start Concierge after availability has been confirmed. At launch, the service is planned mainly for Moscow and the Moscow Region. The coordinator confirms the flight, terminal, time, luggage, group size, destination address and communication method in advance. Taxi, transfer, parking, toll roads and other external costs are paid separately unless the offer states otherwise.

The user should notify the bot or coordinator as soon as possible. In Start Basic, the information route can be updated. In Start Concierge, the Nomio coordinator independently monitors the flight status, tracks delays or changes and coordinates the meeting and transfer team accordingly.

This type of communication may be included in Start Plus or Start Concierge within the agreed scope of the service. Before information is shared with a third party, the user provides the contact details and confirms who may receive which information.

Documents Basic creates a personalised document map: what is available, what is missing, what requires review and which deadlines must not be missed. Nomio can perform a preliminary review of readability, completeness, dates and obvious inconsistencies, and can also suggest nearby public service centres, Social Fund offices, notaries, translators and insurance organisations.

Health Basic helps compare two or three suitable options by price, coverage, exclusions, clinics and the process for receiving care. Nomio is not an insurance company. The policy is purchased directly from the selected insurer or its authorised representative.

Yes. Home Basic helps assess the budget, select suitable districts, estimate the commute to the university, define mandatory requirements and review up to ten listings found by the user.

Nomio can identify obvious listing risks, prepare questions for the landlord, explain deposits and utilities and perform a preliminary review of the agreement. This reduces risk but cannot guarantee the landlord’s good faith or the complete legal safety of the property.

Study Basic is a personalised study plan for a university that has already been selected. It may include an organisational checklist, schedule and access setup, deadline management, strategies for difficult subjects, exam preparation and message templates for teachers and university departments.

Yes. Study Basic may include specialised vocabulary, useful study phrases, message templates for teachers and the dean’s office, and a preparation plan for upcoming tests and exams. The content depends on the programme, year of study, language of instruction and the student’s goals.

It depends on citizenship, migration status, age, form of study, programme, accreditation and type of contract. Some full-time international students on accredited programmes may work outside their study time without a separate work permit or patent. This rule does not apply to every student, so the specific situation and documents must be checked before work begins.

The package helps make a preliminary assessment of the applicable work conditions, prepare the document list, formulate questions for the university and employer and review the main risks of a specific offer. The user receives a personalised report and a sequence of actions before signing a contract or starting a project.

Work Status Check identifies suitable work formats and what must be checked before starting. Earn Basic includes preparation of one CV or professional profile and response templates. Freelance Launch helps package one specific service, create its description, set a basic price and identify initial promotion channels.

Three plans are available: Nomio AI Essential, Nomio AI Plus and Nomio AI Pro. Each plan is valid for 30 days and differs in AI capability, usage allowance and number of coordinator cases.

Essential is designed for everyday questions and includes up to two coordinator cases. Plus is intended for more complex tasks, provides a larger AI allowance and includes up to five coordinator cases. Pro is designed for active use, complex analysis and priority support and includes up to ten coordinator cases. The exact limits are shown before purchase.

Nomio AI is a practical assistant for both study and everyday life. It can explain unfamiliar procedures, help plan actions, prepare messages, organise tasks, clarify documents, suggest how to solve a household problem and support the student with study planning, summaries, revision, academic vocabulary and communication with teachers. It is especially useful when the user needs a quick, structured answer adapted to life in Russia rather than a generic reply.

Essential uses an efficient model level for everyday tasks. Plus provides a stronger model for analysis and document preparation. Pro uses the most capable available level for complex and extensive requests. Specific models may be updated as technology develops, so Nomio does not tie a long-term plan to one fixed model name.

A regular text request of average length usually uses about one AI credit. Analysis of a long conversation, documents, files or a complex multi-step task may use more. After each answer, the bot shows the amount used and the remaining balance. Full information is available in the plan section. When the main allowance is used up, the service may switch to a more economical mode or offer a new access period.

It is one connected question or situation discussed with a human in a single conversation thread. For example, reviewing what to do after receiving a university reply is one case. Solving unrelated issues about housing, insurance and work at the same time may count as separate cases.

One case may last up to 72 hours and include up to 30 messages from the user. If Nomio is waiting for a reply from a university, bank, clinic or another organisation, the case may be paused and is not closed automatically because of that waiting time. The first response time depends on the plan: Plus is handled faster than Essential, while Pro receives priority during working hours.

A one-time paid Nomio package may include 30 days of Nomio AI Plus as a bonus. The bonus terms are shown in the service description. It does not renew automatically and is not included with free guides.

Bank card payments are processed through Robokassa. Depending on the payment page and the user’s bank, Which payment methods are available? Can I pay with a Russian or foreign card?Russian cards, foreign Visa and Mastercard cards, the Faster Payments System and other connected methods may be available. Actual availability depends on the country, bank, card and current payment system capabilities.

Yes. AI plans can be purchased by bank card on the Nomio website. After payment, the user receives a secure link to activate the purchased access in the Telegram bot. One order includes one plan.

All Nomio prices are set in Russian roubles. When paying with a foreign card, the user’s bank may convert the amount into the account currency and charge its own fee. Nomio does not determine the bank’s exchange rate or fees.

Card details are entered on the secure Robokassa payment page. Nomio receives the payment status, order number, amount and information required to provide the service, but does not receive the full card number, CVC/CVV or the user’s bank password.

Do not make the same payment again immediately. Check the bank notification and your email, then contact Nomio support. Provide the payer’s email, amount, approximate payment time and order number, if one was issued.

At launch, plans do not renew automatically. Each new period is purchased by the user separately. The plan name, activation date, expiry date and remaining allowance are shown in the profile or plan management section.

Yes. Before activation and before work begins, a full refund may be available if Nomio has not incurred agreed costs. After work has started, the refund is calculated taking into account the part already provided, prepared materials and confirmed expenses. A partial refund may be available when the service has been provided only in part. The detailed procedure is governed by the Public Offer and the circumstances of the specific order.

A lesson can be rescheduled or cancelled free of charge no later than 24 hours before it starts. If the student cancels later, the lesson may be treated as used if the teacher reserved the time and was ready to teach. In the event of illness, an accident, a flight disruption, an emergency or another confirmed force majeure event, the situation is reviewed individually.

The lesson is not deducted from the package. The student is offered a new time, another teacher or a refund for the unused part if rescheduling is not suitable.